Frequently Asked Questions

The following information should answer your most common questions, but if you still need assistance please call 1-800-555-5555 or visit our contact page for more information. 

Assistance Programs FAQs

What is the number for the Direction Card Customer Service?
The toll free number for clients is 1-866-386-3071.
Is there a website where clients can check their accounts?
The website they can access is www.ebt.acs-inc.com. Note: You will need to use Internet Explorer or Firefox 4 or above to view the site.
A vendor wants to be able to accept the Direction Card at their store. Who should they contact?
The first step is to be certified by the Food and Nutrition Services. They can call 1-877-823-4369, toll free, to get more information and request an application. If they have internet access, they may find most of the answers to their questions, as well as an online application.
After a county authorizes a Food Stamp case, will benefits be available the same day? When will Supplements and Auxiliary Benefits be available?
If a client already has an Ohio Direction Card, FS benefits, including auxiliary and supplements, will be routed through batch processing. There will be five batch processing times during the business day. Benefits will be credited to the clients account no more than 1/2 hour after batch. The client should contact customer service to verify benefits are available in their account before going shopping.
How long will it take to get a new card or a replacement card?
A new/replacement card will be sent by mail in 7 to 10 business days if the client is new to the system. Individuals who have lost or stolen cards will need to contact the EBT Customer Service to obtain a replacement card